Privacy Policy
Effective Date: January 1, 2026
New Plumbing Phoenix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.
1. Information We Collect
When you contact us, request a quote, or book a service, we may collect: • Name, email address, and phone number • Service address and property information • Details about your plumbing issue or service request • Payment information (processed securely through third-party providers) We also automatically collect certain technical data when you visit our website, including your IP address, browser type, and pages visited, solely for improving website performance.
2. How We Use Your Information
We use your information to: • Respond to service inquiries and schedule appointments • Provide plumbing services and follow-up support • Send confirmations, invoices, and service updates • Improve our website and customer experience • Comply with legal obligations We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. How We Protect Your Information
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All payment transactions are encrypted using SSL technology and processed through PCI-compliant payment processors. Our staff are trained on data privacy practices and access to customer data is restricted to those who need it to perform their job.
4. Cookies
Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.
5. Third-Party Services
We may use trusted third-party services such as Google Analytics for website analytics, and payment processors for handling transactions. These parties have their own privacy policies and we encourage you to review them. We are not responsible for the privacy practices of third-party websites linked from our site.
6. Data Retention
We retain your personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we securely delete or anonymize it.
7. Your Rights
You have the right to: • Access the personal information we hold about you • Request correction of inaccurate information • Request deletion of your personal data (subject to legal requirements) • Opt out of marketing communications at any time To exercise any of these rights, please contact us at the details below.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised effective date. Continued use of our services after any changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us: New Plumbing Phoenix Phone: (480) 956-6332 Email: info@newplumbing.com Location: Phoenix, AZ